Terms & Condition

These Terms of Use (“Terms”) apply to a users’ (“user/your”) access to, and use of the EZEE RIDES bike rental service (“Service”). The Service is operated by [Auto Away Pvt. Ltd.], and its subsidiaries, licensees, and affiliated companies (collectively, “EZEE RIDES /We”).

As a condition of using the Services, you agree to be bound by these Terms. By using the Services, you agree to these Terms, as may be updated from time to time. If you do not agree to these Terms, do not book, rent or take possession of the EZEE RIDES vehicles (“Vehicle(s)”) or use the Service. Because these Terms are a legal contract between you and EZEE RIDES, it is important that you review the Terms carefully before availing of the Service. These Terms are not intended to alter in any way or limit the terms or conditions of any other agreement that you may have with EZEE RIDES, including without limitation the privacy policy (“Privacy Policy”).

USER ACCOUNT

In order to use the Service, you are required to provide various information about yourself including your name, email address, address, date of birth and other personal information (“user data”), and are required to be over the age of eighteen (18) years. You agree that any information you provide to EZEE RIDES will always be accurate, correct and up to date. You shall not impersonate someone else or provide account information, an email address or any other information that is not your own.

BOOKING, PAYMENT AND CANCELLATION

All bookings require to be made in advance. At the time of booking, the full fee for the rental of the Vehicle (“RentalFee”) as laid out in the Fee Policy, shall be paid by you.

In the event your wish to extend a reservation, you shall contact EZEE RIDES and put forth your request. Please note that EZEE RIDES is under no obligation to extend your reservation, and may do so only if a) the Vehicle is available for use for the additional period requested; and b) the request to extend is completed prior to the scheduled expiration time of your existing reservation.

USER DOCUMENTATION

Prior to receiving possession of the Vehicle, you shall be required to provide the following documents to EZEE RIDES:

Valid driving license to ride a motor-cycle with/without gear, depending on the Vehicle proposed to be hired, in India;

Copies of address Proof such as passport/Adhaar Card/Voter ID which shall be obtained by EZEE RIDES’ staff at the time of Vehicle pick-up/drop-off.

In the event the documentation provided by a user is fake or invalid, the same would attract a penalty as detailed under clause 7.

As a mandatory policy, individual customers who have placed a booking are requested to show one of their original government verified ID proof such as Aadhar card, Voter ID card,


Passport etc., as leverage during vehicle pick-up. No private organization’s ID will be accepted for the same. The ID card will be returned at the time of booking completion.

PICK-UP AND RETURN OF THE VEHICLE

The user is required to pick up the Vehicle at the pickup stations indicated at the time of booking. The user acknowledges that the actual colour, model and number of the Vehicle may vary from that indicated in the booking, however, a similar vehicle shall be provided. The user further acknowledges that due to maintenance activity, delayed return of the Vehicle or similar exigencies, the availability of the Vehicle to the user may be delayed. However, the Vehicle or a similar alternative shall be made available within 1 hour(s).

Prior to taking possession of the Vehicle, the user is advised to do a brief inspection and the vehicle, so as to point out any defect that may materially affect the usage of the Vehicle. In the event no such damage or defect is pointed out to the EZEE RIDES staff at the time of taking possession, such damage shall be deemed to have been caused during the time the Vehicle was in your possession, and you shall be liable to pay fees towards damage or other applicable fees, and EZEE RIDES reserves the right to suspend, or terminate your membership. Any scratches beyond one (1) millimetre in width and/or depth and two (2) centimetre in length shall be considered as “damage” for the purpose of this clause, in addition to any other visible or invisible defect, or any defect that affects the normal usage of the Vehicle.

Should you become aware of any damage or defect subsequent to taking possession that prevents the normal usage of the Vehicle, you shall intimate EZEE RIDES of the same immediately. Similarly, in the event of theft or damage to the Vehicle by a third party, you shall intimate EZEE RIDES immediately.

You shall return the Vehicle, its key and any other driving accessories provided at the relevant pickup stations upon the reservation period ending in the same condition as when you took possession, barring usual wear and tear, which shall be at the discretion of EZEE RIDES. In the event the Vehicle is returned past the reservation period, you shall be liable to pay late fees as described in the Fee Policy.

Upon return, a quality control (QC) report shall be prepared which shall be handed over to the user upon return of the Vehicle.

EZEE RIDES is not liable for the availability of preferred color of the two-wheeler at the time of booking confirmation. The bike images displayed on the application/website during booking are indicative and are subject to time.

USE OF THE VEHICLE AND CONDUCT

The user warrants that he/she shall use the Vehicle in accordance with all applicable laws including the Motor Vehicles Act, 2019 and all rules framed thereunder, and shall not use the Vehicle for, or carry out while using the Vehicle, any illegal or unlawful activities.

The user shall be responsible for all charges and costs incurred with respect to the Vehicle for the entire period of the reservation and until the Vehicle is returned in a manner acceptable to EZEE RIDES.

The user agrees and acknowledges that EZEE RIDES prohibits the use of the Vehicle in the following manner:

With more than two (2) people on the vehicle;

Seating or accommodating pets on the vehicle;


Under the influence of alcohol and/or drugs or other banned substances or consuming tobacco or tobacco products on the vehicle;

For or in any kinds of race, contest or competitions, or stunts;

Tampering with, disassembling or in any way altering the vehicle or any of its parts without prior authorization from EZEE RIDES on a need basis;

Uncommon usage, irresponsible riding methods, overstressing and mishandling the motorcycles causing excessive wear of the vehicle parts and undue damage;

To carry unlawful/ hazardous or prohibited material;Using the incorrect fuel for the vehicle;

Commercial usage of any type deriving financial benefits;

Attaching any external structures to our motorcycles causing damage to the vehicle or other vehicles/human beings/animals coming in contact with it;

Any other inappropriate use of the vehicle.

In the event of any traffic violation by you while using or involving the Vehicle and/or your driving license you shall notify EZEE RIDES of the same immediately. You acknowledge that you shall be liable to pay all fines/penalties associated with such traffic violation (including parking, speeding, riding without a helmet, cutting signals etc.), and EZEE RIDES shall have no responsibility with respect to the same.

The rental of the Vehicle is a right specific to the user, and cannot be transferred or granted to any third party. In the event the Vehicle is operated by any third party, the same shall amount to a Penalty Event.

ACCIDENTS AND BREAKDOWNS

You understand that while EZEE RIDES ensures that all its vehicles are maintained in the best manner, owing to the nature and amount of use, they may be prone to faults and breakdowns in rare situations. These vehicles are susceptible to breakdown once in a while owing to many uncontrollable situations. All breakdowns or incidents involving a Vehicle must be intimated to EZEE RIDES immediately, and we shall ensure a mechanic or other professional is assigned to rectify such defect, or a replacement is provided to you.

In the event of an accident leading to the damage of the Vehicle or any damage or injury to a third party and/or vehicle, you must immediately inform EZEE RIDES and i) fill out an official police report form ii) provide an accident report to EZEE RIDES in the manner prescribed; and iii) provide the following information to EZEE RIDES:

Date, time, and place of accident;

The license plate numbers of any other vehicles involved;

The names, addresses, and driver’s license numbers of the persons involved in the accident, or the name, address, and driver’s license number of the owner of the vehicle (if he or she is not the driver);

The name, addresses, and phone number of witnesses, passengers, and any other involved persons, where possible.

Circumstances of the accident.

The user shall be responsible for the costs related to the repair, recovery, and loss of use of any Vehicle resulting from any such accident, to the extent that insurance cover does not provide for the same. The user agrees and acknowledges that he/she shall be wholly responsible for all damages and costs arising from his/her failure to comply with these terms.


Pricing Policy

EZEE RIDES absolutely transparent with our riders. Mentioned below is a comprehensive list of pricing for certain scenarios after you have created your reservation.

CancellationFeel free to cancel your booking before your booking time starts. Refund will be credited to your EZEE RIDES wallet. That can be use for your next booking.

Note: (Cancellation refund will not be done through the original payment method)
Extension ChargesExtension before start time: Normal charges for the period extended
Extension post start time: ₹100 extra plus the normal charges for the period extended
Please note that extension is subject to vehicle availability
Extension charges should be paid fully in either cash or through online payment methods in order to extend the booking successfully.
Shortening post startNo refunds would be provided in this case
Late ReturnNon Geared Scooters: First 2 hours of delay would be charged at ₹120 + hourly rates
All Other Bikes: First 2 hours of delay would be charged at ₹120 + hourly rates

Extra km chargesAfter the exhaustion of free kms, the following charges will be applicable:

For all vehicles: ₹2/km

Note :

  • EZEE RIDES reserves the right to charge a violation penalty on the rider
  • Weekend (Sat-Sun) rates may vary based on availability
  • For travelling interstate, customers are requested to apply for a temporary state permit which costs between – 20 to 100 depending upon the states. Incase one doesn’t collects a permit, vehicle is probable to be seized by any traffic police and has to undergo the legal proceedings of that same district where the vehicle is caught. The entire expense and legal proceedings henceforth is to be borne by the customer and EZEE RIDES will also be charging for the late return of the same.

List of penalties that can be applicable if rider violate terms mentioned

Traffic and Parking violationsFull payment of fines + ₹500 per 30 days late in payment
No ShowBookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up.
No refunds would be applicable
Overspeeding >= permissible limit for that segmentInitially two warnings, then charged at ₹ 200 for overspeeding 3rd time. Beyond 3rd warning a Penalty of ₹500 is charged (over and above any government fines that may have been levied)

OVERSPEEDING LIMITS
Non Geared Scooters: 75km/hour
All Other vehicles: 80km/hour
Key/Helmet not returned at end of reservation₹800 for helmet
₹1000 for key
Vehicle DamageInsurance claim will only be taken in case the estimate is above INR 10,000/-
In case of the repair estimate is more than INR 10,000 – the customer has to bear


The amount INR 10,000 must bear by the hirer. Rental amount for the number of days taken for repair Entire claim amount has to be paid by the customer upfront. EZEE RIDES will refund the amount claimed under insurance to the customer, as when the claim process is completed.
Towing and ImpoundingNo cost will be charged to customer if caused by vehicle failure & full cost to be charged to customer if caused by user negligence.
HelmetDue to COVID-19 pandemic, we avoid providing helmets to customers. We suggest customers to bring their own helmets
GPSIn case the GPS is missing or broken/damaged, a penalty of INR 5000 will be levied on the rider.
PetrolEZEE RIDES does not provide fuel. The tariff mentioned is exclusive of fuel. EZEE RIDES provides half litre fuel while delivery of vehicle and expects the rider to return the same amount of fuel while returning the vehicle. In case there is excess fuel in the vehicle at the time of return, EZEE RIDES is not liable for any refunds for the same.
In case there is shortage of fuel in the vehicle, the fuel charges as applicable have to be borne by the rider.
Operating HoursAll our hub stations are operational from 9 AM to 9 PM only, In case the rider fails to pickup/return the vehicle by station timings, the pickup/return will take place on the next day and the applicable charges will be levied on the rider. No pickup/return request will be entertained post station’s operating hours.
MisconductAny misconduct with the station executive by the rider under the influence of alcohol or otherwise will result in cancellation of booking. The rider will not be liable to any refunds in such case.
Customer Care timings07:00 AM to 10:00 PM

Exceptions

  • In the event the rider is found to be under the influence of alcohol during a booking, the rider will be held liable for 100% of the vehicle damage bill as per the invoice received from the vehicle workshop
  • The rider will be liable for 100% of the entire vehicle damage bill in the event that the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the rider continues driving even after an external vehicle impact, thereby severely undermining the condition of the vehicle.
  • In the event of a puncture to the Vehicle’s tyres during such time the Vehicle is in the customer’s possession (including change of tyre tube and similar), the customer shall be liable to repair the same, or pay the cost of repair to EZEE RIDES.

Responsibility for Payment:

  1. Payments by riders shall be made with his/her credit card, debit card, E-wallets or cash. The rider is under obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. Rider is solely responsible for any associated bank or credit card charges or fees. Rider may be charged a processing fee for a declined credit or debit card payment.

  1. In the event the rider defaults on any payments, EZEE RIDES is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, EZEE RIDES may utilize third parties to collect amounts owed to EZEE RIDES by a rider.
  2. With all fees mentioned above, EZEE RIDES reserves the right to prohibit a rider from making a subsequent reservation until all outstanding fees in the rider’s account have been paid in full. In the event a fee is incurred, riders will receive an invoice from EZEE RIDES that will have detailed payment instructions.
  3. Collision or other incident:
  1. Rider will be responsible for all towing and impounding charges associated with a collision.
  2. Rider will be responsible for all towing and impounding charges caused by rider failure.
  3. EZEE RIDES will be responsible for all towing and impounding charges caused by vehicle failure.
  4. Rider will be responsible for all towing and impounding charges caused by rider failure.
  5. Rider will be responsible for all applicable damages and costs, including those in excess of the applicable Damage Fee, arising from the rider’s failure to comply with the terms of the Agreement and/or a violation of the law.
  6. Riders are responsible for paying all tolls at the time they are due.

BREACH

In the event of breach of any of the provisions of this Agreement, the user shall be liable to make good the damage caused to the Vehicle(s) and/or EZEE RIDES due to such breach. In the event of a breach of the provisions of Clause 5, where the breach has criminal consequences, EZEE RIDES reserves the right to initiate appropriate criminal proceedings against the user, and where there are no criminal consequences with respect to such breach, EZEE RIDES shall be at liberty to levy such penalty as decided under the Fee Policy.

INDEMNIFICATION

Despite any provisions of law to the contrary, you agree and acknowledge that any claim, theft, damages, liabilities that may arise during the possession of the Vehicle by you, and any penalty or fine levied due to, or arising out of your possession and/or usage of the Vehicle shall be your own responsibility, and you shall make good the same.

Despite any provisions of law to the contrary, you shall defend, indemnify, and hold EZEE RIDES and its officers, directors, agents, employees, and consultants harmless for damages, liabilities, claims, losses, costs, demands, suits, actions, and reasonable expenses (including attorneys’ fees and settlement costs) arising out of or related to any suits or claims by a third party brought against EZEE RIDES regarding any actions or inactions alleged or arising out of the use or possession of the Vehicle by you.


TERMINATION

EZEE RIDES may terminate these Terms, or your access to the Services in the event of a breach of any of the provisions of these Terms by you, with or without prior notice. EZEE RIDES may also stop providing the Services to you, or all users when it is no longer practicable or feasible to do so. Otherwise applicable sections of the Terms shall survive termination. In addition to any termination rights, we reserve the right to enforce and prosecute any violations of these Terms.

GOVERNING LAW

This Agreement shall be governed by the laws of India, and the courts of Jaipur shall have exclusive jurisdiction with respect to any dispute arising hereunder.

DRINK AND DRIVE POLICY

According to Government Motor Vehicles Act 2016 under Section 185, a motorist caught under the influence of alcohol exceeding the permissible limit which is 30mg of alcohol in 100ml of blood is liable to be charged and the vehicle will be ceased by the City Traffic Police indefinitely. Under this circumstance, the EZEE RIDES user will be charged with the asset cost and downtime period.

Under no circumstance is EZEE RIDES responsible for aiding the user.

If found intoxicated at the time of booking completion, the user will be further blocked from using EZEE RIDES services indefinitely.

CROSSING STATE BORDER

If the user intends to cross state borders, he will be liable to cover the state taxes including penalties if charged with. EZEE RIDES will not be held responsible in case the user has been penalized due to lack of state-entry invoice that is obtained after completing payment before entering another state.

Gearless two-wheelers like Honda Activa and such are strictly prohibited to travel inter-city under any circumstances including medical emergencies, personal issues or more. For any incidence outlined above, the user is liable to pay a penalty amount of ₹300 at the time of two-wheeler return at the corresponding pickup station.

MISCELLANEOUS PROVISIONS

Survival: In the event of termination or expiration of these Terms for any reason, any provisions of these Terms that by their nature should survive termination of these Terms will survive termination of these Terms, unless contrary to the pertinent provisions herein stated.

Severability: If any term or provision in these Terms is held to be either illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these Terms, but the validity and enforceability of the remainder of these Terms shall not be affected.

Unenforceability: If any provision of these Terms or any word, phrase, clause, sentence, or other portion thereof should be held to be unenforceable or invalid for any reason, then provided that the essential consideration for entering into these Terms on the part of any


Party is not unreasonably impaired, such provision or portion thereof shall be modified or deleted in such manner as to render these Terms as modified legal and enforceable to the maximum extent permitted under applicable laws.

No Agency: Each party to these Terms is acting and shall act solely as an independent contractor. In no way is either Party to be construed as the agent, or to be acting as the agent, of the other party in any respect, notwithstanding any provision of this Agreement. The Parties expressly agree that nothing contained herein shall be deemed to create the legal relationship of agent and principal or employer-employee between EZEE RIDES and the user.

No Waiver: No delay or omission by either Party hereto to exercise any right or power occurring upon any noncompliance or default by the other party with respect to any of the terms of these Terms shall impair any such right or power or be construed to be a waiver thereof. The terms and conditions of these Terms may be waived or amended only in writing or mutual agreement of the Parties. A waiver by either of the Parties hereto of any of the covenants, conditions, or agreements to be performed by the other shall not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition, or agreement herein contained (whether or not the provision is similar).

Notices: Any notice required or permitted to be given to EZEE RIDES hereunder shall be in writing and sent or transmitted by (i) registered or certified mail; (ii) hand-delivery; (iii) email; or (iv) internationally recognized courier service, provided its receipt is acknowledged and, dispatched or sent or transmitted to the address specified EZEE RIDES. All notice required to be given under these Terms shall be addressed to:

Auto Away Pvt Ltd

551-A, Sachiwalaya Vihar, New Sanganer Road, Jaipur, (Raj.)

302030

or

autoawayrentals@gmail.com

We may change the Terms or modify any features of the Services at any time at our sole discretion. The most current version of the Terms can be viewed by clicking on the “Terms of Use” section of the website. If you continue to use the Services after changes are posted, you will be deemed to have accepted the change.

Pricing Policy

EZEE RIDES takes onus for being absolutely transparent with our riders. Mentioned below is a comprehensive list of pricing for certain scenarios after you have created your reservation.

Cancellation

Cancellation made more than 6hrs before booking start: ₹100

Cancellation made within 6hrs of booking start: 50 % of Booking Fee

Cancellation made within 2hrs of booking time: 75% of the Booking Fee


Cancellation made after booking start: No Refund

Reschedule before start Modifications made more than 6hrs before booking start: ₹50

Modifications made within 6-2 hrs of booking start: ₹50 or 10% of the booking (which so ever is greater)

Modification made within 2-1 hrs of booking start: ₹100 or 20% of the booking (which so ever is greater)

Extension Charges Extension before start time: ₹50 extra plus the normal charges for the period extended

Extension post start time: ₹250 extra plus the normal charges for the period extended

Please note that extension is subject to vehicle availability

Extension charges should be paid fully in either cash or through online payment methods in order to extend the booking successfully.

Shortening post start Non Geared Scooters: First 2 hours of delay would be charged at ₹100 + hourly rates

KTM and Dominar: First 2 hours of delay would be charged at ₹300 + hourly rates

Royal Enfield: First 2 hours of delay would be charged at ₹250 + hourly rates

All Other Bikes: First 2 hours of delay would be charged at ₹200 + hourly rates

Post 2 Hours, subsequent hourly charges will be applicable on weekdays (Mon–Fri)

On weekends(Sat-Sun) – next 24 hour rental will be charges post 2 hours of late return.

Extra km charges After the exhaustion of free kms, the following charges will be applicable:

For KTM and Dominar: ₹4/km

For Royal Enfield and Honda CBR: ₹3/km

For Bajaj Avenger: ₹2.5/km

For all other vehicles: ₹2/km

Note :

For travelling inter state, customers are requested to apply for a temporary state permit which costs between – 20 to 100 depending upon the states. Incase one doesn’t collects a permit, vehicle is probable to be seized by any traffic police and has to undergo the legal proceedings of that same district where the vehicle is caught. The entire expense and legal proceedings henceforth is to be borne by the customer and EZEE RIDES will also be charging for the late return of the same.

The customer is required to share the bills with the EZEE RIDES team.

List of penalties that can be applicable if rider violate terms mentioned

Traffic and Parking violations Full payment of fines + ₹500 per 30 days late in payment

No Show Bookings would stand cancelled

No refunds would be applicable

Overspeeding >= permissible limit for that segment Initially two warnings, then charged at ₹ 200 for overspeeding 3rd time. Beyond 3rd warning a Penalty of ₹500 is charged (over and above any government fines that may have been levied)

OVERSPEEDING LIMITS

Non Geared Scooters: 75km/hour

RE, CBR and Avenger: 100km/hour

KTM and Dominar: 110km/hour


All Other vehicles: 90km/hour

Key/Helmet not returned at end of reservation ₹800 for each

₹500 for key

Vehicle Damage Insurance claim will only be taken in case the estimate is above INR 10,000/-

In case of the repair estimate is more than INR 10,000 – the customer has to bear

The amount which is not covered under insurance claim

Rental amount for the number of days taken for repair

Entire claim amount has to be paid by the customer upfront.

Towing and Impounding No cost will be charged to customer if caused by vehicle failure & full cost to be charged to customer if caused by user negligence.

Helmet Due to COVID-19 pandemic, we avoid providing helmets to customers. We suggest customers to bring their own helmets

GPS Holder In case the GPS holder is missing or broken/damaged, a penalty of INR 500 will be levied on the rider.

Petrol EZEE RIDES does not provide fuel. The tariff mentioned is exclusive of fuel. EZEE RIDES provides one litre fuel while delivery of vehicle and expects the rider to return the same amount of fuel while returning the vehicle.

In case there is shortage of fuel in the vehicle, the fuel charges as applicable have to be borne by the rider.

Operating Hours All our hub stations are operational from 9 AM to 7 PM only, except Bangalore locations which are operated from 7 AM to 9 PM across Bangalore apart from the Koramangala location which is scheduled to operate from 9 AM to 9 PM. In case the rider fails to pickup/return the vehicle by station timings, the pickup/return will take place on the next day and the applicable charges will be levied on the rider. No pickup/return request will be entertained post station’s operating hours.

Customer Care timings 07:00 AM to 10:00 PM

Exceptions

In the event the rider is found to be under the influence of alcohol during a booking, the rider will be held liable for 100% of the vehicle damage bill as per the invoice received from the vehicle workshop

The rider will be liable for 100% of the entire vehicle damage bill in the event that the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the rider continues driving even after an external vehicle impact, thereby severely undermining the condition of the vehicle.

In the event of a puncture to the Vehicle’s tyres during such time the Vehicle is in the customer’s possession (including change of tyre tube and similar), the customer shall be liable to repair the same, or pay the cost of repair to EZEE RIDES.

Responsibility for Payment:

Payments by riders shall be made with his/her credit card, debit card, E-wallets or cash. The rider is under obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. Rider is solely responsible for any associated bank or credit card charges or fees. Rider may be charged a processing fee for a declined credit or debit card payment.


In the event the rider defaults on any payments, EZEE RIDES is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, EZEE RIDES may utilize third parties to collect amounts owed to EZEE RIDES by a rider.

With all fees mentioned above, EZEE RIDES reserves the right to prohibit a rider from making a subsequent reservation until all outstanding fees in the rider’s account have been paid in full. In the event a fee is incurred, riders will receive an invoice from EZEE RIDES that will have detailed payment instructions.

Collision or other incident:

Rider will be responsible for all towing and impounding charges associated with a collision.

Rider will be responsible for all towing and impounding charges caused by rider failure.

EZEE RIDES will be responsible for all towing and impounding charges caused by vehicle failure.

Rider will be responsible for all towing and impounding charges caused by rider failure.

Rider will be responsible for all applicable damages and costs, including those in excess of the applicable Damage Fee, arising from the rider’s failure to comply with the terms of the Agreement and/or a violation of the law.

Riders are responsible for paying all tolls at the time they are due.